Shipping Policy

Everything you need to know about how your Nilome order gets to you.

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How long it takes

Processing: 1–3 business days. Every order is checked and packed by hand before it leaves our warehouse.

Transit: 4–7 business days. Once your parcel is handed to the carrier, this is the typical delivery time.

Most orders arrive within 5–10 business days of purchase.

Processing and transit times are estimates based on our average performance, not guarantees. They start counting from the moment your payment is confirmed, not from the moment you place the order.

The 30-day delivery window

Some routes take longer than average: remote areas, customs inspections, peak seasons, weather events or carrier backlogs can all add time.

For that reason, the maximum delivery period for any Nilome order is 30 calendar days from the date your payment is confirmed. An order is only considered delayed once those 30 calendar days have passed.

If day 31 arrives and your order still hasn't, write to us at personaldropp@gmail.com with your order number and we'll resolve it — replacement or refund, your choice.

Tracking

You'll receive a tracking number by email as soon as your parcel ships. Tracking information can take 24–72 hours to start updating after dispatch; a tracking number that hasn't moved yet is normal and doesn't mean anything is wrong.

Shipping address

Please double-check your address at checkout. We ship exactly to the address you provide.

We can only modify an address before the order enters processing. Once it has been dispatched, we can't reroute it.

Orders lost, delayed or returned to us because of an incomplete, incorrect or outdated address aren't covered by our shipping guarantee. If the parcel comes back to us, we'll gladly reship it once you cover the new shipping cost.

Customs, duties and taxes

International orders may be subject to import duties, taxes or handling fees charged by your country's customs authority. These are set by your government, not by us, and are not included in the price you paid.

Any such fees are the responsibility of the recipient. Customs may also hold a parcel for inspection; that time counts toward the 30-day window and is outside our control.

Delays and events outside our control

Once your parcel is handed to the carrier, it is in their custody. We track it and chase it on your behalf, but we can't control:

• Carrier delays, strikes, backlogs or routing errors
• Customs holds and inspections
• Extreme weather, natural disasters or other events of force majeure
• Failed delivery attempts, or parcels left at a pickup point you didn't collect
• Parcels marked as delivered but taken from a doorstep, lobby or mailbox

We're not liable for losses caused by these events, and to the extent permitted by law our liability for any shipping issue is limited to the value of the products you paid for. What we will do is open a claim with the carrier and, if the parcel is confirmed lost within the 30-day window, replace or refund it.

Missing or damaged parcels

• Marked delivered but not received: check with neighbours and your building. Then contact us within 7 days of the delivery date and we'll open a carrier investigation.
• Arrived damaged: send us photos of the box and the product within 48 hours of delivery and we'll replace it.
• Wrong item: tell us and we'll fix it at no cost to you.

Order changes and cancellations

You can change or cancel an order within 1 hour of placing it, as long as it hasn't entered processing. After that, the order is already in the fulfilment queue and can't be modified — but you're still covered by our return policy once it arrives.

Where we ship

We ship worldwide. We don't currently deliver to PO boxes, military addresses (APO/FPO) or freight-forwarding warehouses.